Montreal Office | Permanent Position
– 37.5 hours a week We are currently looking for a Department Head, member management to join our Montreal team.
If you are ready to think outside the box , recognized for your management skills and want to work in a fast-growing and stimulating environment , this job is made for you Join a certified Remarkable Employer , as recognized by our own employees According to our team, AGA Benefit Solutions is synonymous with: An employer that keeps its commitments to its employees and clients; Visionary, dynamic and skilled leaders; A friendly and respectful team that is eager to maintain an excellent working atmosphere.
To apply, please fill out the form below and send it with your resume before March 12th , 2022 .
JOB DESCRIPTION Reporting to the Vice-President, AGA PLUS, the Department Head, Member Management will be mainly responsible for the proper operation of his/her department.
The incumbent is expected to: Manage the daily operations of the Member Management Department: Validate processing times and implement measures if deadlines are not met; Ensure work quality through audits and comments from external and internal clients; Maintain harmony and a good working atmosphere within the department.
Attend meetings for the setting up of major or special accounts (groups with timelines) in order to know what type of file is involved, consider the impact on the team work, designate the person in charge and implement required procedures; Attend staff selection meetings with the Vice-President, AGA PLUS; Ensure new employees receive proper training when they take up their duties and subsequently by closely monitoring their progress and documenting employee files; Prepare mid-year and annual review follow-ups, meet with employees, with the Vice-President, AGA PLUS if necessary, and organize specific meetings with some employees as needed; Approve requests for vacations and floating days off; Validate quality audits on a regular basis, ensure results are promptly communicated to employees, and implement training sessions for some employees or for the team, as needed; Implement service quality criteria in cooperation with the Quality Auditor and ensure these criteria are regularly reviewed; Propose new solutions and improvements to our work tools, methods and processes; Schedule regular team meetings to plan work organization and inform the team of new procedures or problem cases; Participate in various corporate projects by communicating his/her ideas and solutions and by contributing to the tool implementation or improvement tests; Ensure work procedures are continuously updated by the persons in charge; Act as the insurers' contact on questions or procedures related to plan management (e.g., setting up a new insurer or a new partner), assist them and answer their questions during audits at AGA; Attend various operational meetings and share new knowledge, products and procedures with his/her department staff; Suggest training activities and presentations to other departments and organize them; Ensure internal and external client service; Perform any other related duties at the supervisor's request.
The ideal candidate will have the following qualifications: University degree or equivalent experience; Minimum 10 years of experience in group insurance; Management skills and ability to supervise human resource management; Attention to detail and thoroughness; Strong self-reliance (ability to work without supervision and set his/her own work priorities); Ability to demonstrate judgment, integrity and honesty; Ability to protect confidential information; Flexibility, resourcefulness and ability to work independently; Commitment to deadlines.
Good command of Microsoft Office suite; Very good command of English and French, spoken and written.
BENEFITS OF WORKING AT AGA Group insurance, pension plan, employee assistance program and telemedicine service Training, development and career advancement opportunities Work-life balance, and a wide range of social and physical fitness activities WHO WE ARE AGA Benefit Solutions is the Quebec leader in the development and administration of custom-made group insurance plans since 1978.
Our firm is also specialized in group pension plans.
Our clients include small, medium and large businesses, as well as financial security and group insurance advisors who wish to offer a group plan to their clients.
AGA serves more than 2,600 clients across Quebec with about 200 employees in our Montreal, Quebec City, Kitchener, Markham, Edmonton, Calgary and Saint John (NB) offices.
A business operating on a human scale, AGA Benefit Solutions offers the same services as large companies to clients and insured members alike.
That's the AGA difference Submit your application Please indicate the position you are applying for.
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