Mega walk-in Drive 15th Oct 2023 | HCLTech | Freshers & Experience |

SWARNALATHA B

Oct 14

HCL is hiring for Non Technical Troubleshooting role

Location - Hyderabad*Fresher & Experienced candidates both can apply*

Time and Venue

15th October , 11.00 AM - 6.00 PM
Phoenix Infocity Pvt. Ltd SEZ, Hitec City-2 500081 Hyderabad, India
Contact - Shikha Tanwar / Rohit Roy
Openings: 30
Salary: 2.5-4.5 Lacs P.A.

Responsibilities:

Provide email and chat support for consulted tickets or hand-offs from other Respond to Customer support queries in accordance with Googles training, standards, frameworks and policies, including providing diagnosis, resolution Creating and optimizing multiple Google Ads accounts at scale
Use techniques like regression, classification, time series analysis, and anomaly detection to
predict outcomes or identify patterns.
Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels
Ensure that all requests from the clients are addressed and prioritized in timely manner to reach the SLAs

Technical skills:

Experience in Digital Marketing and Campaign Management is an advantage but not a must
have

Basic understanding of HTML, Javascript & CSS

Good understanding of web concepts and development technologies

Strong analytical skills

Good to have:
Experience in handling troubleshooting on accounts, upselling, Billing and reporting queries
etc.
Experience of other related products with Google Ads including AdWords Editor, Google
Analytics etc.
Communication
Excellent written and verbal communication skills; can be flexible in adapting to the
communication style of the end users
Follow communication procedures, guidelines and policies
Customer Service
Should display skills such as empathy, ownership, sincerity when dealing with Customer
requirements
Ability to work with individuals, companies and large clients

Minimum Qualification:

Bachelor degree required: BE, B Tech, BCA or BSc (preferably Computer Science)

Diploma in Digital Marketing (Preferred)

For more info candidates can connect with the HR Shikha Tanwar 7678561318 & Rohit Roy 9205045344

Why Us

We are one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees.
Our company is extremely diverse with 165 nationalities represented.
We are invested in your growth, offering learning and career development opportunities at every level to help you find your own unique spark.
We offer comprehensive benefits for all employees.
We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.