HCL Technologies Ltd Off Campus Recruitment Drive 1st may 2023 Any graduate Freshers & experience

SWARNALATHA B

Apr 29

HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Vacancy details:

Post Name: Service desk
Qualification: Any graduate
Experienced: 0-3 years

Job Description: Greeting With HCL Technologies Limited !!!!!

Important Details :

Location: Nagpur
Post of date29/04/2023
Selection Process: The selection will be on the basis of Interview.
Mode of Interview: Face To Face Interview
Interview Rounds of Interview: HR

Time and Venue

1st May , 10.00 AM - 1.00 PM

Plot no. 5, Sector-12, MIHAN SEZ, Nagpur, Maharashtra, India-441108.

HCLTech is organizing a walk-in recruitment drive on Monday, 01st May'23. Please find the company profile and other relevant details below.

Walk-in drive details

Date: Monday, 01st May'23
Hiring SPOC: Samiksha Wankhede
Time: 10:00 a.m. to 1:00 p.m.
Venue: HCL Tech, Nagpur
Address: Plot no. 5, Sector-12, MIHAN SEZ, Nagpur, Maharashtra, India-441108.

Position: Service desk

Experience: 0 to 2 years

Location: Candidate should hold a government address proof of Maharashtra & Madhya Pradesh only.

Qualification: Any graduate

Marks in class XII: 60% or more

Marks in graduation: 60% or more

Roles & Responsibilities -

Provide hardware, software or network problem resolutions via telephone, e-mail, or chat for HCLTech s global customers.
Extend L1/L2 support through ITIL processes.
To maintain high login Efficiency (Availability) for customers
To resolve tickets within agreed SLA of ticket volume and time
Work on ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, etc.
To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
Maintain ownership of incidents, ensure status update, and offer resolution according to SLAs.

Skills Required -

Should have excellent English verbal and written communication skills.
Should be comfortable with rotational 24/7 shift timing.
Basic knowledge on MS office.

All the best!

*Applicants who have attended previous recruitment drives and those who are not meeting the eligibility criteria, will not be entertained.

P.S. all relevant COVID-19 safety protocols will be adhered to. Attendees are required to wear a mask, and maintain social distancing guidelines. Candidates are also required to carry their COVID-19 vaccination certificate.

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