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Adrian Kenya Limited is seeking to recruit highly proactive and self-driven individual to fill the following position: FTTH Supervisor
Specific Responsibilities • Ensure routine and reactive health checks for customer connectivity and service quality. • Ensure that all incidents and home connections are done within SLAs • Support Home customer management engineers at site by installing and troubleshooting customer premise LAN's, end device connectivity, Wi-Fi connectivity and other Home User issues. • Troubleshoot customer end network issues and coordinate with Safaricom and dispatch teams to ensure and sustain quality Home service. • Responsible for Casual Management; assigning casuals duties, weekly wages preparation. • Take charge of Material reconciliation used in FTTH Connections. • Escalate all matters customer concerns and complains encountered at site to Project Manager in a timely manner. • Continuously review and recommend customer management processes to maximize service delivery at customer premises. • Plan and organize customer visits and service clinics work by creating and adhering to effective schedules, using knowledge of client location, geography, and ticket • count patterns. • Relay work status, feedback, and instructions to Project Manager, HOD and • other stakeholders. • Monitoring and reporting on Network performance other observations during troubleshooting. • Participate in site acceptance for FTTH. • To prepare and issue regular/weekly project progress reports for timely and accurate project status and decision support information to stakeholders • To guide and provide leadership to the delivery Team as well as plan and coordinate on-going support for customer connections. • To ensure adherence to OHS policies and stipulated code of Conduct by the Management & Client.
Required qualifications/Experience • Degree /Diploma in any Technical field. • At least Two (2) years of in supervision role in FTTH. • A minimum of 3 years of experience in Fiber environment. • A Valid Driving License with Minimum of Two (2) years driving Experience. • FOC Certifications will be an added advantage • Personal Attributes • Customer centricity – customer first • Customer service
• Integrity and ethics • Excellent communication skills • Time management • Proactivity in problem solving
How to apply: If you are interested in the position and have the skills and talents we are looking for, we would like to hear from you. Please make your application to recruitment@adriankenya.com before close of business on 5th July, 2021. Only successful candidates will be contacted
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