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The role of the Customer Experience Agent is to actively build strong relationships with customers and to gain understanding of their business, to deliver excellent customer service and maximize sales opportunities. This will include proactively identifying new customer opportunities and developing existing customer relationships to deliver volume and gross profit targets.
We offer
You will gain industry knowledge, international experience, strong communication skills and techniques relevant to customer experience.
This will equip you with the competencies required for customer-facing roles, deepen your potential and broaden your career development as well as contribute to your team's and organization's success.
Key responsibilities
• Maintain close contact with assigned key clients and respond to any queries arising in service delivery • Maintain close contact with our field operations to ensure excellent service delivery to guarantee • sustainable business relationship with both the agents and the clients • Maintain close contact with our agents to ensure excellent service delivery to guarantee sustainable • business relationship with both the agents and the clients • Drive the team's operations by planning duties with field team and other functions as when field jobs arise. • Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction. • In liaison with the Head of Department, execute business development strategies for weekly/monthly • customer performance reviews. • Keep track of the P&L of all jobs handled to ensure we remain as profitable as per commercial SLI • Flag any direct or indirect costs that have a negative impact to profitability • Dispatch of customer invoices • Offer solutions to customer queries and disputes • Execute the company's overall objective through collaboration with other team members, other functions and supervisor/department head • Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager • Other ad hoc assignments as may be given to you by your line manager
We are looking for
• Bachelor's Degree • Minimum 2 Years Working experience in the logistics industry or related • Customer-facing and interaction skills with high-level of customer orientation. • Ability to work and thrive in a flexible matrix organization with focus on networking & active collaboration • Ability to make presentations to stakeholders and communicate effectively in a diverse multicultural. • Good communication skills
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