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The Order Management Specialist (m/f/d) will support the end to end order management process from order receipt to closure of sales. He/she will drive collaboration, facilitate timely full delivery of customer orders and ensure continuous engagement with key stakeholders for seamless customer service operations.

Primary Responsibilities
  • Create purchase orders from requisitions
  • Issue purchase orders to suppliers and confirm delivery dates, quantities ordered and prices are correct
  • Processes receipts and invoices for payment
  • Successfully optimizing the demand and replenishment processes
  • Communicate with Origin Counterparts to ensure prompt pick-up and delivery of shipments
  • Ensure the quality and level of inventory is maintained
  • Ensure collaboration with Commercial, Finance and Logistics by giving visibility of the forecast and sharing stock availability
  • Inbound Freight Planning: ETA, Lead time and Delivery Plan
  • Organize import, export, and customs clearance arrangements with customs brokers and forwarders abroad
  • Generate and control all relevant documentation or electronic data for order follow up and distribute copies (Shipping advices, debit, credit notes, export documentation, legalized documents etc.) in order to provide financial data and facilitate effective shipping procedures
  • Establish adequate and efficient communication with customers regarding customer service (e.g., order entry, order history, delivery, product and price queries, future demands) to provide agreed service levels and retain customer base
  • Provide logistics process improvement recommendations related to shipments, revaluation of processes, operations, and efficient ways to manage better the quality of service, optimizing cost, resources, productivity, and performance
  • Assist in achieving gross margin target by controlling logistics cost
Requirements for the job
  • Working knowledge and experience in supply chain processes
  • Excellent coordination and planning skills
  • Excellent communication skills, both verbal and written
  • Proven ability to work under pressure and to meet tight deadlines
  • Flexible and mature approach with ability to work unsupervised
  • Self-motivated and proactive
Qualifications (Academic)
  • Bachelor's degree in Commerce or its equivalent
  • Microsoft Office Proficient
  • Experience working with SAP Advanced Planning Order Management and E-Mirsal II an added advantage
Experience
  • Four (4) years of relevant work experience in a busy organization in a similar role
  • Experience working in an international / in a multicultural environment an added advantage

If interested, please send your CV & cover letter indicating your interest in this position to HR.KarcherKenya@ke.kaercher.com clearly stating ORDER MANAGEMENT SPECIALIST (m/f/d) on the subject line. Deadline for Application is COB Monday, 28th February 2022. Only shortlisted candidates will be contacted.

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