[New post] Amref Health Innovation – Customer Service Assistant (Short Term).
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DIRECTORATE/UNIT Amref Health Innovation – Amref Medical Center
DURATION 1 year (Short term)
PHYSICAL LOCATION Nairobi, Amref Health Africa HQ Office
ABOUT THE ROLE
The job holder will report to the Business Lead Amref Medical Centre and provide support to our clients at Amref Medical Centre. S/he will receive calls and respond to emails from customers, answer questions about our services and handle customer concerns/complaints on a daily basis.
EDUCATION AND KNOWLEDGE
• Diploma in related field • Excellent knowledge of MS office.
EXPERIENCE
• Minimum of two (2) years of experience working in customer service or an administrative role. • Relevant work experience working in the health sector or within retail where the role requires direct contact with customers.
SKILLS AND COMPETENCIES
• Outstanding phone and email etiquette. • Ability to manage multiple tasks simultaneously. • Exceptional communication skills. • Flexible schedule.
Your application should include a cover letter detailing why you are the best fit for this position and your CV with relevant skills and experience. Closing date will be October 27, 2021. Only shortlisted candidates will be contacted.
Duly note that Amref Health Africa does not require applicants to pay any money at whatever stage of the recruitment and selection process and have not retained any agent in connection with recruitment.
Amref Health Africa is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Amref Health Africa is an equal opportunity employer and has a non -smoking environment policy.
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